Return Policy

Return Policy of Veldina

At Veldina, we are committed to ensuring our customers are satisfied with their purchases. If for any reason your satisfaction is not guaranteed, we offer a return policy that makes the process as easy as possible.

Returns within 14 Days

If you contact us within 14 days of receiving your product, we can help you find a solution. Please note that products that have been used, damaged, or are no longer in their original packaging are not eligible for a refund.

Our Promises:

A) IF YOU WISH TO RETURN A PRODUCT AND IT MEETS OUR RETURN CONDITIONS, YOU CAN USE OUR RETURN POLICY.

B) If the received items are damaged or incorrectly delivered, we promise as a company to ensure you are satisfied as a customer. If you have received a damaged or incorrect product, you can email us at info@veldina.com, and we will replace the received products.

C) If you have not received the items you ordered within 30 days of the purchase date, we consider this order lost. In this case, we are happy to offer you a replacement or partial refund, depending on the specific situation. You can contact us at info@veldina.com to initiate a return. Please include your order number and a brief description of the reason for the return. We will then provide you with instructions on how to return the product.

Return Costs

Please note that the cost of returns is the responsibility of the customer. Once we have received and inspected your returned product, we will notify you of the status of your refund or exchange.

Discounted Items

For sale items, we do not offer refunds, but you will receive store credit or a discount code.

Delayed Delivery

While we do our best to ensure you receive your order within 14 days of purchase, we cannot guarantee this due to unforeseen circumstances that may affect shipping and stock. We cannot issue refunds for items not delivered on a specific date, special occasion, or holiday.

Each product description includes an estimated shipping time. Please take this into account when placing your order.

Once an order has been shipped, we cannot cancel it.

Thank you for trusting Veldina. If you have any questions about our return policy, please do not hesitate to contact us. We are always ready to help you.